Monelle
Technical Support
App: Monelle | Last updated: 2026-08-11 | Contact: refujiomktrenesha@outlook.com
Need help with Monelle’s coffee-collection journal, Posters, Brew Kit, or Coffee Beans?
Email us anytime — we typically reply within 1–3 business days.
1. Contact Support
Email
refujiomktrenesha@outlook.com
Please include:
- Your device model and iOS version
- Monelle app version (Settings → General → iPhone Storage / App Store listing)
- A short description of what happened and steps to reproduce
- Screenshots if helpful (optional)
2. Quick Answers
Getting started
On the welcome screen, tap Explore now after reviewing the Terms and Privacy Policy. No email or password is required.
Poster
- Add a collection record with a photo, then open Create Poster, choose a style, and tap Generate High-Res.
- High-res Poster generation costs 30 Coffee Beans per generation.
- New Cafe users start with 50 Beans locally, so you can try a Poster without purchasing.
- Poster processing is a first-party Monelle feature. Monelle does not use third-party AI services for Posters. Results are saved on your device.
Coffee Beans (IAP)
- Open Profile → Coffee Beans to buy consumable Bean packs.
- Beans are used only for high-res Poster generation. Brew Kit does not consume Beans.
- Purchases are handled by Apple. For refunds, use Apple’s Report a Problem / purchase history tools.
- Beans have no cash value outside the app.
Brew Kit
- The Kit tab is Brew Kit — a free local list for kit items and weight.
- Optional microphone + speech recognition can help you add items hands-free.
- Brew Kit is retained in the Cafe experience and does not cost Beans.
Clear All Data vs Exit
| Action | What it does |
|---|
| Exit |
Returns to the welcome screen. Local Cafe data stays on this device. |
| Clear All Data |
Permanently deletes local Cafe data on this device (cannot be undone): collection records & photos, Posters, Brew Kit, Coffee Beans balance, nickname, avatar, and preferences. App Store purchases are not refunded by this action. |
3. Permissions
Monelle may ask for Camera, Photos, Microphone, Speech Recognition, and Tracking. You can change these anytime in iOS Settings → Monelle.
- Camera / Photos — collection records, avatar, and Posters
- Microphone / Speech — optional Brew Kit voice input
- Tracking (ATT) — optional; used with Adjust for install attribution / advertising analytics. You can choose Ask App Not to Track and still use Cafe features.
4. Troubleshooting
Poster generation failed
- Confirm the selected record has a usable photo
- Check that you have at least 30 Coffee Beans
- Check your network connection and try again
Purchase did not add Beans
- Wait a moment and reopen Profile → Coffee Beans
- Confirm the purchase completed in your Apple ID purchase history
- If Beans are still missing, email support with the approximate purchase time and product name
Voice input not working
- Allow Microphone and Speech Recognition for Monelle in iOS Settings
- Or add Brew Kit items manually
5. Legal
6. Contact Us
Monelle Support
Email: refujiomktrenesha@outlook.com